Returns Policy

Mr Positive showroom will be closed on Friday October 4 and Monday October 7. Open during normal hours from Tuesday October 8. Apologies for any inconvenience caused.

You may return a new and unopened item within 7 days of receiving it. The returned item needs to be in the same condition received with all components such as cables and instruction manual. Mr Positive does not accept returns where packaging has been damaged, as we cannot resell this item.  In some cases an administration and re-stocking fee will apply. Please note that we cannot accept returns for any item that we have ordered in specially for you.

If you've received the wrong product or it has been damaged in transit please contact us within 5 days of receiving it. If you do not contact us within 5 days, then it will be taken that you agree that the correct goods have been delivered and that they are in good order (this doesn't affect any Consumer Guarantees Act rights).

Please note that in the event of "change of mind" returns, shipping component of your order is non-refundable. Refund will be made minus the shipping component of your order.

If you need to return an item, contact us by phone or email, or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you of your refund via e-mail once we've received and processed the returned item.

Battery Returns

Lipo Batteries (as well as other batteries) are considered a "consumable item". This means that once you use it, the item is no longer classified as new and cannot be sold as "new" to another customer. This includes, discharging, charging or changing the main connector (whether this is done by us on your request or you have changed the connector yourself). If the battery is cosmetically brand new with no marks or wear, but it has been charged or discharged, it is no longer classified as a new and returnable item.

Returning a battery is much like purchasing an ink cartridge, opening the packaging, printing a couple of pages and then looking at returning it. It is very hard for us to then be able to sell this item again.

Please ensure that you select your battery product carefully. We have taken a lot of time to provide you with as much information as possible, as well as accurate physical dimensions of the pack and total battery weight. If you are still unsure whether the product is right for your needs, we have a sales team ready to answer any questions you may have. You can email us using our contact form or use our real time chat function.

Mr Positive is a fair and responsible retailer. We will always listen and respond to any returns claims. Please contact us if you have any questions regarding our returns policy.

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